TERMS OF SERVICE

By placing an order with us, you agree to the following terms and conditions. Please read them carefully before shopping.

ORDER CONFIRMATION

1-Once an order is placed, the customer will receive a confirmation email and a Whats App message with options to confirm or cancel the order.

2-Additionally, a system-generated verification call will be made to ensure the customer’s phone number is active and the order details are correct.

3-Orders are only processed after the customer confirms through both channels (Whats App/message and verification call).

4-If the confirmation call is not answered, we will attempt again the next working day. After two consecutive unsuccessful attempts, the order will automatically be canceled.

SHIPPING & DELIVERY

1-We strive to deliver your order within the deadline communicated at the time of order placement.

2-Please ensure your provided delivery address and contact details are accurate to avoid delays. 

PAID ORDERS

1-For prepaid (paid in advance) orders, we offer a 5% discount on the product price.

2-Orders are marked confirmed and processed only after the payment is successfully received.

 CUSTOMIZED ORDERS

1-If you wish to request a customized product, please contact our customer service team directly to discuss your requirements.

2-Notes or remarks added in the order comments section without prior consultation with customer service are not considered valid customization requests.

ORDER CANCELLATION

1-Once an order has been placed and confirmed, it cannot be canceled. Please review your order carefully before confirming. 

DELIVERY POLICY

1-Parcel opening at the time of delivery is strictly not allowed. Customers are expected to accept the parcel as delivered.

2-Customers who repeatedly refuse shipments to delivery riders may have future orders canceled or refused at our discretion, based on their previous order history.

CONTACT & SUPPORT

For any questions, assistance, or to discuss a customization request, please reach out to our customer service team through the contact information provided on our website.